Shipping and Returns

How do you know how much the item(s) you are ordering will cost to ship?  We want you to know your shipping charges up front, before you need to provide us with any payment information.  To do so, simply add items to your cart and then view your cart.  The cart will automatically determine your shipping charges based on the items you have selected.  By checking your cart you can quickly and easily know exactly what your shipping charge will be.  No surprises at the end! 

 

When will you receive your order?  This varies based on your shipping destination.  Since we are located in Southern California, your package should arrive within 5-7 business days of being shipped via standard ground shipping (2-3 days if you are in the western half of the U.S.).  Your tracking information will provide you with an expected delivery date.

 

 

Shipping charges to Alaska, Hawaii, and U.S. Territories are: $20.00 for orders up to $100.00, or 20% of the merchandise total for orders over $100.00.  Please note that the shipping charge shown in the shopping cart does not reflect your special location.  The actual shipping charge will be shown on your order after you enter your shipping address and before you confirm your final purchase.  Shipping time to Alaska or Hawaii is 3-4 business days.  

 

Shipping charges to Canada vary based on the size of the order, the number and weight of boxes being shipped and the shipping address. Base shipping rates are: $20.00 for orders up to $100.00, and 20% of the merchandise total for orders over $100.00.  Please note that shipping charges shown in the shopping cart are for orders shipping to the Continental U.S. Your base shipping cost will appear during checkout after you provide your shipping address; however, your final shipping cost will be determined after we receive your order and manually review its contents and shipping address to determine if there are any additional costs associated with the shipment. In those exceptional cases when the base shipping charge is not sufficient to cover the cost of shipping, we will contact you before shipping your order to provide you with information about any additional charge required. We will not process your credit card charge nor assess any additional shipping fees without first discussing them with you. Shipping time to Canada can be anywhere from 7-10 business days.

Canadian customers will be responsible for paying brokerage fees and duties as your shipment enters Canada; you will be notified of these fees as your shipment clears customs.  Unfortunately, Nature-Watch is not able to estimate these charges nor do we have any control over the amount due.

 

Nature-Watch ships to many countries all over the world. Shipping costs are determined on a case by case basis. In order to request a shipping quote, the subtotal of your order must exceed $500USD. Unfortunately, Nature-Watch is not able to ship smaller orders internationally except to Canada. If you are considering an order that is more than $500, please send an email to info@nature-watch.com so that we can quote the shipping for you.  Please make sure to include your FULL address as well as the item #, description, and quantity of each item you would like to order.  We will reply with a shipping quote and further information about how to place your order.

 

We stand behind every product we sell. If for any reason your merchandise does not meet your needs or expectations, call within 30 days of the date of purchase for return authorization. Unauthorized returns will not be accepted. All returned materials must be unused, in the original packaging, and in saleable condition. All returns must be accompanied by a copy of your  invoice. Return shipping fees and insurance are the responsibility of the buyer.  Nature-Watch will refund the full amount of the merchandise you purchased.